
with Greg Williams, Brian Marren
In this insightful episode of The Human Behavior Podcast, hosts Brian Marren and Greg Williams provoke listeners with a critical question: "If you removed all your high-speed gear, would your people still make good decisions?" They underscore that this query transcends tactical training, applying broadly to various professional settings, from customer service to classroom environments. The discussion centers on the inherent ability to problem-solve and make sound judgments, independent of advanced tools or equipment. A key takeaway is the observed reluctance of many organizations to even pose this question, fearing the liability and responsibility that come with uncovering and acknowledging internal weaknesses.
Here are the key takeaways from the discussion:
If you removed all your high-speed gear, would your people still make good decisions? You know what? If you're listening to the sound of my voice, write down Brian's words and ask yourself that question. And then ask a friend that question. If you removed all the high-speed tactical gear, all that cool stuff that you got, would your people on the road still be making good decisions? Would your people in the classroom? Would your employee as a cashier or in customer service? Because that's what it applies to. It applies to improving yourself, right?
Well, yeah, because it's like, okay, if you got rid of all of the tools, would the person still be able to solve the problem? Would they still be able to do it? And here's the thing, people will not— How many organizations do we work with where they are unwilling to answer or even ask that question? Because now what? Well, now I know what the problem is. Now I'm liable for it if something happens. We...